Frequently Asked Questions (FAQ)

Here are the revised sections with some adjustments for clarity and consistency:



**What Payment Methods Do You Accept?**  
You can use all major Credit Cards & PayPal in our store.

**How Secure is My Personal Information?**  
SleepSmart Solutions adheres to the highest industry standards to protect your personal information using the best security solutions. Your credit card information and personal details are encrypted during transmission using SSL (Secure Socket Layer) technology, widely used on the internet for processing payments securely.



**My Tracking Number is Not Working**  
While 90% of our orders have a tracking number available, it's possible that your order doesn't have one. Please contact us at for more information about your shipment without a tracking code, and we'll do our best to assist you.

**How Do I Know if My Order Has Been Shipped Out?**  
We will send a notification email to your registered email address and phone number used at checkout when your items have been dispatched. The tracking number is typically available within a few days of dispatch.

**The Tracking Site Says Delivered but I Haven't Received My Package Yet**  
Sometimes postal tracking services mark an order as delivered when it reaches your local post office, even if you haven't received it. Please wait a few more days for delivery or contact your local post office for assistance.



**Do You Ship Internationally?**  
Yes, SleepSmart Solutions ships worldwide.

**How Long Does It Take for My Order to Ship Out?**  
Most orders leave the warehouse within 1-3 business days of payment confirmation. You will receive an email notification when your items have been shipped.

**My Order Did Not Arrive on Time, What Should I Do?**  
If your items do not arrive within 45 business days from the purchase date, please contact us at

**How Long Does Shipping Take?**  
Standard International Shipping: 8-20 business days. All orders are dispatched within 3 business days, and during peak periods, please allow up to 6 business days for dispatch.

**How Is the Package Delivered?**  
Packages are delivered to your home, mailbox, porch, or local post office with a notice left if necessary.

**How Much Do You Charge for Shipping?**  
We offer FREE Shipping worldwide.

**From Where Is My Package Being Shipped?**  
Our warehouses are located in China & United States. Most orders are shipped from China.



**What if I Receive a Damaged/Faulty Product?**  
If you receive a damaged or faulty product, please send photographic or video proof to, and we will send you a replacement item free of charge.



**I've Put a Wrong Shipping Address/Chose the Wrong Variant! Can I Change?**  
Email us at as soon as possible, and we'll do our best to assist you. However, we cannot guarantee changes once the order has entered the shipping process.

**My Package is Stuck in Customs, What Can I Do?**  
We are not liable for delays caused by customs or local post services. Contact your country's customs department for assistance with customs delays.